Notes from the gap
Writing on what AI is really doing to how we work, think and trust. Practical, sceptical and occasionally funny, for anyone whose work runs on judgement.
Many of these pieces first appeared in my monthly column for Funeral Service Journal.
The glorious inconvenience of humans
Your mum's recipe, your mate's holiday tips, a colleague's unwelcome honesty. Why the inefficiency of people is the point.
Sep 2026 · 2 min readGood housekeeping
An experiment across three towns, a 90-year-old firm overlooked and a florist recommended instead. How AI really decides who a family calls.
Aug 2026 · 2 min readComputer says yes
The family who arrive with their minds made up by a chatbot at 3am, and the one question that lets them hand you that conversation.
Jul 2026 · 2 min readSeeing isn't believing
Verification burden, doubting the real, and why the job of spotting fakes belongs to the platforms, not the grieving.
Jun 2026 · 2 min readAI's jagged frontier
Brilliant at a cremation explainer, hopeless at counting the letters in strawberry. Why AI's uneven abilities are the thing to understand.
May 2026 · 2 min readPutting things in context
Prompt engineering is dead, long live context engineering. How to brief AI like a colleague, with real examples.
Apr 2026 · 3 min readIn secure boundaries
If someone cloned your voice this afternoon, could your finance team tell? Shadow AI, deepfakes and the Guard pillar.
Mar 2026 · 3 min readMarriage guidance
Infatuation, going Facebook official, doubts, safeguards. The four stages of every AI relationship, and how to skip the pain.
Feb 2026 · 5 min readBig Brother is listening, taking notes and circulating them
Leaked transcripts, 'exposure to kisses', and the transcribed zone: what always-on AI does to the safe spaces at work.
Jan 2026 · 2 min readDon't overlook oversight
Deception is now a subscription service. Why banning AI backfires, and what to give your team instead.
Dec 2025 · 2 min readStriking the right balance
AI gives time back. Used badly, it cheapens the experience in an instant. On authenticity, AI slop and the human touch.
Nov 2025 · 2 min readKeep it real
41,000 AI tools, a podcast about grief, and why the bereavement sector has more to protect than most.
Nothing filed under Automate yet. Those pieces are coming out of the Lab.
Got a thought on any of this?
I'd love to hear it. Agree, disagree, or just want to compare notes.